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Useful Numbers and Contacts

Child and Adolescent Mental Health Services (CAMHS, formerly known as CYPS):   

CAMHS are currently accepting and providing care to children or young people presenting with priority and urgent needs.  

https://www.2gether.nhs.uk/other-areas/cyp/  

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.   

If you live in Gloucestershire and someone you know needs help in a mental health crisis, call our crisis teams.   

Tel: 0800 169 0398.   

   

Teens in Crisis:  

TIC+ for 9 to 21 year olds Phone, text or online counselling for young people. A parent support and advice line is also available online.   

www.ticplus.org.uk  

Tel: 01594 372777  

Text: 07520 634063  

PARENT SUPPORT LINE: 0800 6525675   

PARENT SUPPORT WEB CHAT: www.ticplus.org.uk/parents-carers  

OPEN TIMES: Monday & Wednesday: 5pm – 9pm Tuesday & Saturday: 9.30am – 1pm  

Young people’s TIC+ and chat line – see website  

  

Childline:   

Online support for under 19s, resources and phone counselling. Calls are free and won’t show up on a phone bill. Available 7 days a week from 9.00am to midnight.  

www.childline.org.uk  

Helpline for children:  0800 1111  

  

Young Minds Matter Chat:  

YMM Chat and Self-referral (Secondary school students only) 

We have a friendly team of YMM professionals who are available to chat on text message during the school day (between 9am until 4:30pm) Monday- Friday (except bank holidays). The team will aim to respond either the same day or the next working day. 

Young people can contact us by text if they want to share something that is worrying them, to get some advice or to self-refer and get an appointment. 

Young Minds Matter Chat:
Text for Support: 07480 635723 

  

NSPCC:  

www.nspcc.org.uk  

Adults helpline 08088005000  

  

Kooth:  

An online support platform for 11-18 year olds where young people can access free anonymous counselling, join friendly discussion boards, keep online journals, goal trackers, and read self-help articles with the option to contribute their own experiences or advice. www.kooth.com   

Online platform available: 24 hours a day.   

Counselling available: 12.00pm - 10.00pm Monday to Friday, and 6pm - 10pm at weekends  

  

Chat Health:  

A confidential text messaging service for 11-19 year olds to get in touch with a healthcare professional for advice and support on physical and mental health issues.  

Text: 07507 333351   

Available Monday to Friday from 9.00am to 4.30pm excluding bank holidays.  

  

On Your Mind:  

An NHS website for all ages to explore topics such as bullying, eating disorders and anxiety, and where you can go for more support.  

www.onyourmindglos.nhs.uk  

Available 24/7  

  

Young Minds:   

The children and young people’s mental health charity, Young Minds has lots of resources, advice and toolkits for young people and professionals, and a parents’ helpline.  

www.youngminds.org.uk  

Tel: 0808 802 5544 Available Monday to Friday from 9.30am to 4.00pm  

  

  

Young Gloucestershire:  

Counselling by phone and via online chat for 16 to 25 year olds facing challenges with their mental and emotional wellbeing. Young people can be referred or can refer themselves. www.youngglos.org.uk/young-people/mental-health/linked-up-project  

  

The Mix:   

Support for under 25s with mental health, money, homelessness, finding a job, relationships and drugs. They can talk to young people about their situation and signpost them to organisations that could help.  

Tel: 0808 808 4994   

Available 7 days a week from 4.00pm to 11.00pm    

  

The Samaritans:  

All age Support for anything that’s troubling you, no matter how large or small.   

Tel: 116 123  

Email: jo@samaritans.org  

  

Mind:  

To give you advice and support to help you through this time  

https://www.mind.org.uk/information-support/for-children-and-young-people/coronavirus/coronavirus-and-your-wellbeing/#HowCanICopeWithChangesToSchoolOrCollege  

  

Parenting Support Line:  

A free confidential advice line providing guidance and emotional support on any aspect of parenting and family life.   

Tel: 0800 542 0202   

Email: familyinfo@gloucestershire.gov.uk or message on Facebook.   

Available Monday to Friday 9.00am to 8.00pm and Saturday 10.00am to 6.00pm  

  

Gloucestershire Healthy Living and Learning:  

Provides support around the PSHE curriculum to teachers and advice for parents. There are resources, as well links to partner organisations to support the emotional health and wellbeing of all children and young people.  

www.ghll.org.uk/mental-health  

  

 

Shout:   

Shout is the UK’s first 24/7 text service for all ages, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.  

Text: 85258  

   

MENCAP:  

https://www.mencap.org.uk/advice-and-support  

  

  

Bereavement 

 

Winston's Wish:  

https://www.winstonswish.org/coronavirus/ 

 

Grief Encounter:  

https://www.griefencounter.org.uk/serviceupdate/ 

  

Childhood Bereavement Network:  

http://www.childhoodbereavementnetwork.org.uk 

 

Hope Again:  

https://www.hopeagain.org.uk/ 

 

NHS Guidance:  Grief after bereavement or loss 

https://www.nhs.uk/mental-health/feelings-symptoms-behaviours/feelings-and-symptoms/grief-bereavement-loss/ 

 

 

Drugs & Alcohol  

 

Talk to Frank:   

https://www.talktofrank.com/  

 

Kids Helpline:  

https://kidshelpline.com.au/parents/issues/teens-using-drugs-and-alcohol 

 

Family Lives: 

https://www.familylives.org.uk/advice/teenagers/drugs-alcohol/ 

 

Eating problems 

  

Beat Eating Disorders:   

www.b-eat.co.uk/about-eating-disorders  

 

nhs: 

https://www.nhs.uk/mental-health/feelings-symptoms-behaviours/behaviours/eating-disorders/advice-for-parents/ 

 

  

LGBTQ  

 

Barnados: 

https://www.barnardos.org.uk/what-we-do/supporting-young-people/lgbtq 

 

GayGlos:   

https://www.gay-glos.org/  

  

Mermaids:   

https://mermaidsuk.org.uk/  

 

Online Safety at Home:  

 

Thinkuknow are sending out fortnightly #OnlineSafetyAtHomeEmails with new home activity packs to share with parents and carers. Each pack contains simple 15-minute activities parents can do at home with their children using the Thinkuknow resources. Resources available for ages 4-5, 5-7, 8-10, 11-13 and 14+ There are 5 activity packs which can be found on the GHLL website https://www.ghll.org.uk/.  

 

Self Esteem  

 

Dove:  

https://www.dove.com/uk/dove-self-esteem-project.html  

 

Self Harm 

 

Gloucestershire Self Harm Helpline:  

A safe, non-judgmental helpline for all ages who self-harm, and their friends, families and carers.   

Tel: 0808 816 0606  

Text: 07537 410 022  

Webchat: www.gloucestershireselfharm.org  

Available 7 days a week from 5.00pm to 10.00pm  

 

https://healthtalk.org/self-harm-parents-experiences/towards-recovery-from-self-harming 

 

https://youngminds.org.uk/find-help/for-parents/parents-guide-to-support-a-z/parents-guide-to-support-self-harm/ 

https://www.nspcc.org.uk/keeping-children-safe/childrens-mental-health/self-harm/