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Useful Numbers and Contacts

Child and Adolescent Mental Health Services (CAMHS, formerly known as CYPS):   

CAMHS are currently accepting and providing care to children or young people presenting with priority and urgent needs.  

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.   

If you live in Gloucestershire and someone you know needs help in a mental health crisis, call our crisis teams.   

Tel: 0800 169 0398.   


Teens in Crisis:  

TIC+ for 9 to 21 year olds Phone, text or online counselling for young people. A parent support and advice line is also available online.  

Tel: 01594 372777  

Text: 07520 634063  

PARENT SUPPORT LINE: 0800 6525675   


OPEN TIMES: Monday & Wednesday: 5pm – 9pm Tuesday & Saturday: 9.30am – 1pm  

Young people’s TIC+ and chat line – see website  


Anna Freud - creating a self-care plan for young people in Secondary Schools or College



Online support for under 19s, resources and phone counselling. Calls are free and won’t show up on a phone bill. Available 7 days a week from 9.00am to midnight.  

Helpline for children:  0800 1111  


Teen Sleep Hub 


Young Minds Matter Chat:  

YMM Chat and Self-referral (Secondary school students only) 

We have a friendly team of YMM professionals who are available to chat on text message during the school day (between 9am until 4:30pm) Monday- Friday (except bank holidays). The team will aim to respond either the same day or the next working day. 

Young people can contact us by text if they want to share something that is worrying them, to get some advice or to self-refer and get an appointment. 

Young Minds Matter Chat:
Text for Support: 07480 635723 



Adults helpline 08088005000  


Chat Health:  

A confidential text messaging service for 11-19 year olds to get in touch with a healthcare professional for advice and support on physical and mental health issues.  

Text: 07507 333351   

Available Monday to Friday from 9.00am to 4.30pm excluding bank holidays.  


On Your Mind:  

An NHS website for all ages to explore topics such as bullying, eating disorders and anxiety, and where you can go for more support.  

Available 24/7  


The NHS in Gloucestershire is launching a new mental health support finder, which signposts children, young people, parents and professionals to appropriate mental health services.  The new mental health support finder launches on 7 February 2022 to coincide with Children’s Mental Health Awareness Week. Please see the Bulletin Board at the above link for additional information.

Click here


Young Minds:   

The children and young people’s mental health charity, Young Minds has lots of resources, advice and toolkits for young people and professionals, and a parents’ helpline.  

Tel: 0808 802 5544 Available Monday to Friday from 9.30am to 4.00pm  


Young Gloucestershire:  

Counselling by phone and via online chat for 16 to 25 year olds facing challenges with their mental and emotional wellbeing. Young people can be referred or can refer themselves.  


Young Carers:

Gloucestershire Young Carers

01452 733060


The Mix:   

Support for under 25s with mental health, money, homelessness, finding a job, relationships and drugs. They can talk to young people about their situation and signpost them to organisations that could help.  

Tel: 0808 808 4994   

Available 7 days a week from 4.00pm to 11.00pm    


The Samaritans:  

All age Support for anything that’s troubling you, no matter how large or small.   

Tel: 116 123  




To give you advice and support to help you through this time  


Parenting Support Line:  

A free confidential advice line providing guidance and emotional support on any aspect of parenting and family life.   

Tel: 0800 542 0202   

Email: or message on Facebook.   

Available Monday to Friday 9.00am to 8.00pm and Saturday 10.00am to 6.00pm  


Gloucestershire Healthy Living and Learning:  

Provides support around the PSHE curriculum to teachers and advice for parents. There are resources, as well links to partner organisations to support the emotional health and wellbeing of all children and young people.  



Shout is the UK’s first 24/7 text service for all ages, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.  

Text: 85258  






Winston's Wish: 


Grief Encounter: 


Childhood Bereavement Network: 


Hope Again: 


NHS Guidance:  Grief after bereavement or loss 



Drugs & Alcohol


Talk to Frank:  


Kids Helpline: 


Family Lives: 


Eating problems 


Beat Eating Disorders:  













Online Safety at Home:

Thinkuknow are sending out fortnightly #OnlineSafetyAtHomeEmails with new home activity packs to share with parents and carers. Each pack contains simple 15-minute activities parents can do at home with their children using the Thinkuknow resources. Resources available for ages 4-5, 5-7, 8-10, 11-13 and 14+ There are 5 activity packs which can be found on the GHLL website  


Self Esteem




Self Harm 


Gloucestershire Self Harm Helpline:  

A safe, non-judgmental helpline for all ages who self-harm, and their friends, families and carers.   

Tel: 0808 816 0606  

Text: 07537 410 022  


Available 7 days a week from 5.00pm to 10.00pm